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Dear Valued Customer,
Thank you for patronizing us. It has been a pleasure serving you. Nevertheless, your valuable suggestions and comment to help us in assessing our service will be much appreciated. We are always striving to improve ourselves for your satisfaction.
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Please fill in your name & e-mail address.
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First Name * :
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Please type your full name.
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Last Name * :
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E-mail * :
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Contact Number :
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Please tick answer the following.
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1. Why did you choose to patronize us? (Please choose 1 or more factors)
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2. Which outlet did you visit?
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<1 - Fantastic, 2 - Great, 3 - Average, 4 - Poor>
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Approach
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Please rate the reception you received when you walked into the store.
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3. Acknowledged you with a smile.
4. Greeting with a welcoming manner.
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Appearance
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Please rate the staff appearance.
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5. Staff dressing presentation.
6. Personal grooming.
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Ambience
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Please rate the store ambience for environment.
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7. Clean and tidy environment.
8. Merchandise displayed in a customer-friendly manner.
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Attitude
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Please rate the staff attitude.
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9. Responsiveness of the service staff.
10. Made you feel welcomed and comfortable.
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Assistance
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Please rate how well you were assisted.
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11. Listened carefully to your concerns and queries.
12. Offered appropriate advice to your concerns.
13. Reaffirm the features and benefits of the product.
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Farewell
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14. Thanked you at the end of your visit.
15. Advised on after care service.
16. Advised when your next eye test/health check is needed.
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Advocacy
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17. Will you return to store for your future optical needs?
18. Will you recommend our store to others?
19. Would you like to receive any information from us in future?
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20. Any other areas you would like us to improve on?
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